Screening Degradation - FOCAL Terra Status

Write-up

Screening Degradation

Incident Summary

On 24th of August 2026, between 17:15 and 19:52 AST, FOCAL AML's screening services were partially degraded due to a brief scaling issue caused by increased workloads requested by a client.

Root Cause

We experienced a brief degradation due to a networking misconfiguration while scaling to meet increased client workloads.

Timeline

17:15 – Degradation in performance detected

17:20 – Investigation began

17:43 – Root cause found / rollback mitigation applied

19:52 – Full resolution confirmed

Planned Actions

Review and remediation of scaling mechanism

We sincerely apologise for any inconvenience this incident may have caused. Our team is committed to learning from this event and further improving the reliability of our services.